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VideoMost frequently asked questions (FAQ)

FAQ

Frequently asked questions

Hardware and software requirements

What are hardware requirements for VideoMost conferencing?

VideoMost video conferencing can run on practically any modern computer with Intel Pentium IV or better CPU. The more powerful CPU is, the better connection quality will be available.

Does VideoMost support Mac's?

Yes, VideoMost video conferencing supports Apple computers with Mac OS X 10.5.6 or better.

Which browsers are supported?

Internet Explorer 6 or better, Firefox 3.0 or better.

PC users can join VideoMost video conferences via IE, Firefox, Chrome, Safari or Opera (Windows). Conference management is available via web interface.

What Internet bandwidth is required for video conferencing?

Broadband Internet connection is strongly recommended for better video conferencing quality. Available Internet bandwidth is the major limitation both for video quality and number of conference participants displayed at the same time. The minimum recommended bandwidth is 512 Kbps outgoing and 1 Mbps incoming.

What web cameras can be used for video conferencing?

VideoMost video conferencing system is compatible with all modern web cameras. For optimum video quality, it is recommended to use Logitech web cameras.

Software installation

Why software installation is necessary

VideoMost software includes plugins for Internet Explorer, Firefox, Chrome, Safari or Opera (Windows) web browsers.

VideoMost software establishes video conferences with high voice/video quality on standard PCs connected by public Internet channels. No special hardware or dedicated channels are required. To participate in these conferences, you need to install VideoMost browser plugin on your computer.

The plugin or application is installed as soon as you join a conference for the first time, or it can be downloaded from VideoMost website and installed at your convenience. Whenever a new version of VideoMost software is released, you will be offered to download and install the update.

I am unable to install Internet Explorer plugin. What can I do?

If this window appears during ActiveX plugin installation: "Run ActiveX controls and plug-ins?", - click "Yes" or go to browser properties and allow running ActiveX controls marked as safe. Refresh the web page. To allow running ActiveX controls, go to browser properties: go to Service -> Browser properties menu, select "Security" tab, and click "Other…" button: Set "Run ActiveX controls and plug-ins" parameter to "Allow".

If this window appears during ActiveX plugin installation: "This script uses a program (an element ActiveX) on this page, which has been marked as safe for scripting. Allow execution?", - click "Yes" or go to browser properties and allow running scripts that require ActiveX access. Refresh the web page.

To allow running ActiveX scripts, go to browser properties: go to Service -> Browser properties menu, select "Security" tab, and click "Other…" button. Set "Script ActiveX controls marked safe for scripting" parameter to "Allow".

If this message pane appears at the top of the browser window: "Your security settings do not allow websites to use ActiveX controls installed on your computer", you need to modify browser settings. Go to Service -> Browser properties menu, select "Security" tab, and click "Other…" button. Make sure "Run ActiveX controls and plug-ins" parameter is set to "Allow", and "Download signed ActiveX controls" parameter is set to "Ask"/"Permit".

If this message pane appears at the top of the browser window: "Internet Explorer has blocked this site from using an ActiveX control in an unsafe manner", you need to modify browser settings. Go to Service -> Browser properties menu, select "Security" tab, and click "Other…" button. Set "Script ActiveX controls marked safe for scripting" parameter to "Allow".

No messages appear but the plugin is still not installed, your access permissions are likely insufficient for ActiveX installation. Contact your system administrator.

I am unable to install Firefox plugin. What can I do?

If your browser was not auto detected correctly and no plugin installation webpage was displayed, a plugin installation notification will appear as soon as you try to join a conference. Click "Install required plugins" button.

If you were unable to install the plugin for any reason, try to download and install the plugin via "Download" page in your personal account.

Select the required plugin version and click "Download/Install". Follow the installation wizard, and confirm file opening, running, and installing requests.

If you are still unable to install the plugin, your access permissions are likely insufficient for software installation. Contact your system administrator.

Joining conferences

Do I need registration to join a conference?

No registration is required to participate in VideoMost online video conferences - any person with an invitation from the conference owner can join.

How do I join a conference?

To join a video conference, simply follow the hyperlink included with the conference invitation, and type in a name under which you will join the conference.

You can also follow "Join conference" hyperlink on VideoMost website, and type in conference ID and password, as well as a name under which you will join the conference.

Do I have to type in my name every time I join a conference?

Check "Remember me on this computer" to save the name you typed in and reuse it automatically for further conferences.

How do I join a conference I created?

To join a conference you have created, you can follow a direct hyperlink or conference joining form as above, or join via "My profile": find your conference in a list on conference scheduling webpage or conference log, and click "Enter" button Enter.

If you are currently logged into VideoMost, you can join a conference created by another VideoMost user, and your name will be re-used automatically.

VideoMost registration

What are my benefits from registering?

While anyone can participate in VideoMost online video conferences, only registered VideoMost users can create new conference and invite other users to join them.

No registration is required to participate in VideoMost conferences, but you need to install VideoMost browser plugin on your computer.

How do I register?

To register with VideoMost conferencing service, fill in the request form on "Registration" page. User registration is performed manually by the service administrator with minimal delay.

Scheduling conferences

How do I schedule a conference?

To schedule a conference, type in its topic and start time. Don't forget to invite people to your conference at your convenience - for example, via e-mail or by using the calendar event functionality.

Can i start my conference right now?

Yes, you simply type in the conference topic and click "Start conference now" button (you can leave the conference topic empty; in this case, the conference will be automatically named "Ad hoc conference"). A 30-minute conference will be created and started immediately. You still need to invite people to your conference.

How do I invite people to my conference?

You can send conference invitations via standard calendar functionality (MS Outlook, iCal, etc) or by e-mail. Click the corresponding button on the invitation page and type in e-mail addresses for the people you want to invite. All other conference information (topic, start time, direct hyperlink for joining, conferencing website address, conference ID and password) will be filled in automatically.

Besides, you also can send the invitations by any other convenient method - for example, dictate conference ID and password over the phone, or send via any IM.

Can I change conference start time?

Yes you can, provided the conference has not started yet. Go to Conference log in your Profile, locate the conference in the list, and click "Edit" button Edit conference.

This will allow you to change start time and topic for the conference. Next, click "Notify participants" to send the updated invitations. You can also change the list of invited people at this stage.

Personal data

Can I change my name and password?

Yes you can change your personal data at any time. Go to Personal Data section of your Profile, type in the new data and click "Save".

How do I change my e-mail address?

Simply type in the new e-mail address in Personal Data section of your Profile.

Working with conferences

What is the logic behind video feed selection?

Number of conference participants' video feeds to be displayed depends on CPU power of your computer, available Internet bandwidth, and selected view mode (only the current speaker is displayed in "One speaker" mode).

Location of video feed windows depends on the selected mode. You can switch between the modes by using control panel buttons:

  • "Speaker stand (auto selection)" is the default mode. You can switch to this mode by clicking button. The most active speaker is displayed in the largest window.
  • "Speaker stand (click to select)" mode is enabled by button. In this mode, you can manually select the conference participant to be displayed in the largest window
  • "Table" mode is enabled by button. In this mode, all video feeds are of equal size
  • "One speaker" mode is enabled by button. In this mode, only the current speaker is displayed

What is compact mode?

Besides the standard and full-screeen modes, compact mode is available for VideoMost conferencing system. In this mode, only the main window and top control panel are displayed. You can switch to this mode by clicking button and resizing the browser window as you see fit.

How do I share my document?

While speaking, you can share your whole display or any document currently open on your computer.

To start sharing a document, go to "Document" tab and select any document currently open on your computer or "Show all" option. In the latter case, please make sure you have closed all confidential documents and applications before you start sharing.

How do I adjust scale of the shared document?

Go to "Settings" pane located to the bottom right of the conference window, and use "Document view modes" drop-down list to change scale for the shared documents and how they are displayed ("Fit to window" displays the shared documents in the main conference window, "Original size" displays the shared documents in a separate window, scaled to its actual size).

Audio and video

How do I disable my audio/video output temporarily?

To stop broadcasting your video feed into the conference, click button. The button will now look like . Click it again to continue broadcasting your video feed.

To mute your microphone and stop broadcasting your voice into the conference, click button. The button will now look like . Click it again to continue broadcasting your voice.

How do I mute my audio input temporarily?

To mute your voice input, click button. The button will now look like . Click it again to unmute the conference voice feeds.

I cannot see some conference participants

Number of conference participants' video feeds to be displayed depends on the selected display mode (only the current speaker is displayed in "One speaker" mode), CPU power of your computer, and available Internet bandwidth.

How do I improve video quality?

Conferencing video quality depends on CPU power of your computer, available Internet bandwidth, and web camera model. Improving any of these factors will result in better video quality during conferences.

Noone can see me

On the conference webpage, go to "Settings" pane and make sure a correct camera is selected in "Web camera" section. Select the correct camera if necessary.

Make sure your web camera is connected properly. Go to Device Manager, and locate your web camera in "Video devices" list. Access "Properties" for the camera and check "Device status". If the status is not "The device is functioning normally", reinstall drivers for your web camera.

For more information on video troubleshooting, visit Help section

I cannot hear anyone

If you have joined a conference already in progress and cannot hear any voices, the following causes are likely:

  • Incorrect audio device selected
  • Incorrect audio device output selected
  • Audio volume is muted or too low
  • Port used by VideoMost for data transfer may be blocked

For more information on audio troubleshooting, visit Help section

Noone can hear me

  • Incorrect microphone selected
  • Microphone volume is too low
  • Microphone is muted

For more information on audio troubleshooting, visit Help section